Shipping & Returns

Shipping Times

All of our items are shipped from our Florida warehouse. Please allow 1-2 day for your order to be shipped. 

Standard: 4-6 business days

Express: 2-4 business days

Protected Checkout (U.S. Only)

To start your online return, please click HERE

If you purchased with Protected Checkout + Shipping Protection, there is no cost to return your package.

Standard Checkout (No Shipping Protection)

If you didn’t purchase Protected Checkout, you can still initiate a return through our returns center.
You’ll receive a pre-paid return label or QR code at our discounted shipping rates. The return shipping cost will be deducted from your refund.

The cost of the return shipping label will be deducted from your refund. Original shipping charges are non-refundable unless your item is faulty, incorrect, or otherwise required by applicable consumer law.

DEFECTIVE OR FAULTY ITEMS

If you receive a defective or faulty item, please email TAMZN Customer Support before initiating a return.

📧 support@tamzn.com

Please include:

  • Your order number

  • Clear photos or videos of the issue

Do not initiate a return through the returns portal for defective items, as this may delay resolution.

TAMZN RETURN GUIDELINES

  • Your return must be lodged within 30 days of purchase.

  • Jewelry must be new, unworn, unused, and in original TAMZN packaging

  • Items showing signs of wear, damage, or alteration will not be accepted

  • Final sale items are not eligible for return or exchange

  • Original shipping fees and shipping protection are non-refundable

TAMZN is not responsible for refunds if items are returned outside the 30-day window, are not in original condition, or are missing original packaging.

REFUNDS

  • Refunds or exchanges are processed within 7 business days of receiving and inspecting your return

  • Please allow up to 3 business days for the refund to appear in your account

  • Refunds are issued to the original payment method

  • Original shipping charges are non-refundable

LOST RETURNS

If a return is lost in transit, customers must provide a valid tracking number as proof of return.
TAMZN is not responsible for lost returns without tracking confirmation.

EXCHANGES

If you’d like to exchange for a different item:

  1. Return your original order through the returns center

  2. Place a new order for the desired item

This ensures the fastest processing and availability.

QUESTIONS?

We’re happy to help 🤍
📧 Email Customer Support: support@tamzn.com