Your bag
What it is
An optional $3 add-on per order. It's off unless you switch it on. It's a TAMZN service, not insurance and not a third-party policy.
✓ What's covered
- Lost in transit: tracking hasn't updated for 10 business days (US) or 20 business days (international), or the carrier confirms it's lost.
- Stolen after delivery: tracking shows delivered but it never reached you. We may ask for a short signed statement.
- Damaged in transit: your piece arrives broken or bent. Send photos of the item and packaging.
We'll reship your order free, or refund it if the piece is sold out.
✕ What's not covered
- A wrong or incomplete shipping address entered at checkout.
- Normal carrier delays while your parcel is still moving.
- Change of mind, sizing or fit (see our Returns policy).
- Wear, tarnish or damage after delivery (see our Warranty).
- Customs duties or taxes, or parcels refused or not collected.
- Claims made outside the time limits below.
Your rights either way
- If we can't ship within the time we promised (or 30 days if no time is stated), you can cancel for a full refund under the FTC Mail, Internet or Telephone Order Rule.
- Pieces that arrive faulty or not as described are covered by your state's consumer and warranty laws, with or without protection.
- Protection adds to these rights. It never replaces or limits them.
How to claim
Contact us within 7 days of delivery, or within 30 days of shipping for lost parcels, with your order number (and photos for damage). One claim per order. Reships depend on stock; refunds go to your original payment method.
The fine print
The $3 fee is refunded if your order is cancelled before it ships, and is non-refundable after. We may decline claims we reasonably believe are fraudulent. Without protection, we'll still help you file a claim with the carrier.